While high school seniors are starry-eyed and full of aspirations for the college experience of their dreams, parents have a knot in their stomachs worrying about the expense, the FAFSA forms, and determining their obligations in this next stage of their child’s education. Unfortunately, complications and frustrations have followed the introduction of the newest Free Application for Federal Student Aid (FAFSA) forms, leaving parents and students stressed about how to pay for college next year and how to even decide which school to attend in time for the quickly approaching May 1 college decision deadline.
FAFSA: Gateway for Grants, Aid, Loans and Scholarships

The U.S. Department of Education administers the FAFSA, the primary gateway for federal, state, and institutional financial aid, including grants, loans, and work-study programs. Families input financial information, and the algorithm determines how much money families are expected to contribute toward the student’s education. It also paints a comprehensive picture of the financial situation of the student’s family, guiding the allocation of financial aid to help cover the costs of further education.
Problems with Roll Out of Updated FAFSA Impacts Families

The U.S. Department of Education recently updated the 2024-2025 FAFSA forms, intending to streamline the application process for students and their families. However, the updates have instead resulted in widespread frustration and concern.
Introduction of Forms Delayed Until December 2023

The release of these forms was delayed, debuting in December rather than expected in October, and faced technical issues that led to their temporary removal from the website, hindering families from correcting errors.
Millions Fewer Submitted FAFSA Applications Than Expected

For the school year 2024-2025, only 3.1 million FAFSA forms have been submitted, as compared to the 17.7 million forms submitted for 2019-2020. College enrollments have been decreasing for several years now, according to educationdata.org. Still, the FAFSA declines do not seem to be due to a lack of enrollments but rather significant problems with the new application framework.
Delay of FAFSA Release Affects Scholarship Opportunities for Students

Families are now dealing with uncertainty as they wait until March for schools to receive FAFSA information, raising fears about missing crucial scholarship deadlines and receiving college financial aid offers in time for decision-making between options.
Improvements to Forms Offset by Technical Glitches for Many

The U.S. Department of Education has promoted the updated form as faster and simpler, highlighting features such as direct financial data retrieval from the IRS to minimize the need for manual tax record searches. Despite these improvements, which are supposed to reduce completion time to as little as ten minutes, many are finding it challenging to even start the application due to technical glitches and lack of support.
Unresponsive and Unhelpful Customer Service

Some parents have expressed frustration with accessing the necessary links and getting help from Federal Student Aid support, encountering unresponsive phone lines and unhelpful chat services. These issues add to the stress of navigating higher education financing during economic uncertainty.
Problems with Economic Downturn in Reporting of Income on FAFSA Form

A common complaint is that the FAFSA form will not reflect current financial conditions within families. Many families made significantly less income in the current tax year due to inflation and the economic slowdown. Yet, the FAFSA form uses year-old tax returns to formulate the expected family contribution.
Education Secretary Blames Lack of Funds to Roll Out the New System

Education Secretary Miguel Cardona acknowledged the frustrations and attributed some of the delays to insufficient funding from Congress for the Federal Student Aid office to implement requested changes. Despite these challenges, millions have completed the FAFSA, though the delays in processing and communicating financial aid offers are causing significant anxiety among prospective college students and their families.
Efforts to Mitigate Delays and Support Students and Parents Through Critical Steps

The Department of Education is taking steps to mitigate these delays, including sending experts to colleges and supporting nonprofits. However, the tight timeline for financial aid decisions and the May 1 college commitment deadline remain concerning. Many families may have to make decisions without full financial aid information.
Transparency and Timeliness Essential for Choosing a School and Financial Aid Package

The situation underscores the need for careful decision-making based on complete financial aid offers, with professionals advising against commitments based on preliminary estimates. The hope is that colleges will extend decision deadlines to accommodate these unprecedented delays, giving families additional time to make informed choices about higher education.
School Approach to Delayed Receipt of FAFSA Forms

Schools are accommodating the delay in receiving critical FAFSA information in different ways. Many are pushing back their deadlines out of necessity, including the general May 1 college decisions deadline. After all, a worst-case scenario would be having students and families change their minds and unenroll after submitting an acceptance due to the emergence of new information.
Where to Find the New FAFSA Forms

The FAFSA is free online at the official website (FAFSA.gov or studentaid.gov), and students must complete it every year if they wish to receive financial aid. Since this is a government form, only include your confidential information on an official .gov website.