American Airlines has struggled with mishandling passengers’ luggage more than any other US airline over the past three years. Despite improvements, the airline’s baggage issues have persisted, impacting millions of travelers. Recent efforts and price hikes aim to address and mitigate these longstanding problems.
American Airlines Leads in Mishandled Luggage
American Airlines has topped the charts for mishandling passenger luggage over the past three years. According to MyBaggage.com’s analysis of Department of Transportation data, American reported more mishandled bags than any other US airline from 2021 to 2024.
A Decade of Challenges
For the past decade, American Airlines has consistently ranked highest in mishandled luggage incidents. This persistent issue has raised concerns among travelers and industry analysts.
Acknowledging the Problem
American Airlines has acknowledged the baggage issue and is working on improvements. The airline’s spokesperson emphasized their commitment to enhancing the passenger experience.
Recent Improvements
In February, American Airlines reported a 25% year-over-year reduction in mishandled baggage incidents. This marked the lowest rate since 2017, showcasing significant improvement.
Innovative Strategies
American Airlines has introduced a priority bag system. This system ensures that luggage traveling shorter distances is quickly removed from planes.
Enhancing Efficiency
New bag tags provide handlers with quick reference information on how long luggage should remain on the plane. These tags help streamline the baggage handling process and reduce errors.
Record Low Rates
In April, American Airlines reported its lowest mishandled baggage rate since 2018. This achievement underscores the effectiveness of their recent improvements.
Rising Costs
Despite improvements, American Airlines raised its checked baggage fees earlier this year. The new rates are $40 for non-prepaid bags and $35 for prepaid online.
Fee Adjustments
The airline noted it had not adjusted its baggage fees since 2018. They also reduced costs for oversized or heavy luggage, aiming to balance service improvements with operational costs.
Looking Ahead
American Airlines continues to refine its baggage handling processes. While challenges remain, recent steps indicate a strong commitment to better service and fewer mishandled bags.
